Fraud Policy

1. Purpose

The purpose of this Fraud Policy is to establish clear guidelines and procedures to prevent, detect, and address fraudulent or abusive activities related to the use of PortNumbers.com (“the Website”) and its associated services. PortNumbers.com is committed to maintaining the highest standards of integrity, trust, and transparency in all business transactions.

2. Scope

This policy applies to all users of PortNumbers.com, including but not limited to registered customers, guest purchasers, dealers, affiliates, and partners (“Users”). It governs all products and services offered through the Website, including but not limited to number purchases, account management, and use of the PortNumbers.com platform.

3. Definition of Fraud

For the purposes of this policy, “fraud” includes but is not limited to any deliberate act or omission designed to deceive, misrepresent, or obtain a benefit or advantage through dishonest or unlawful means. Examples include:

• Submitting false, misleading, or incomplete information during account creation, checkout, or payment.

• Using stolen, unauthorized, or fraudulent payment methods (e.g., credit card fraud, chargeback abuse).

• Attempting to reverse or dispute valid transactions (“friendly fraud”).

• Manipulating or falsifying purchase records, orders, or refund requests.

• Misrepresenting identity, ownership, or authorization to use payment instruments.

• Reselling, redistributing, or reusing PortNumbers.com assets (such as digital numbers or account credentials) without written consent.

• Attempting to access, exploit, or interfere with the Website, backend systems, or data for unauthorized purposes.

• Participating in or enabling third parties in committing any of the above acts.

4. Fraud Prevention Measures

To protect both our customers and our platform, PortNumbers.com employs multiple security and verification measures, including but not limited to:

• Automated and manual fraud screening during checkout and order processing.

• Verification of customer identity, payment method, and device information.

• Monitoring of high-risk transactions, unusual order patterns, and geographic anomalies.

• Temporary holds or verification requests on suspicious orders.

• Limiting or disabling access to users exhibiting abnormal account behavior.

• Cooperation with payment processors, financial institutions, and law enforcement agencies in the investigation of suspected fraud.

PortNumbers.com reserves the right to request additional verification information (such as identification documents, proof of ownership, or account authorization letters) before fulfilling an order or releasing an account.

5. Chargebacks and Disputed Payments

All payments made through PortNumbers.com are final and non-refundable, except where required by law or explicitly stated in our Terms and Conditions.

• Any attempt to dispute or reverse a legitimate transaction (chargeback) without proper cause will be considered fraudulent activity.

• Users engaging in such activity may have their accounts permanently suspended, associated orders voided, and may be placed on an internal or network-wide fraud blacklist.

• PortNumbers.com reserves the right to pursue recovery of all losses, fees, and penalties arising from chargebacks or fraudulent claims.

6. Detection and Investigation

When fraudulent activity is suspected, PortNumbers.com will initiate an internal review. Investigations may include:

• Reviewing order data, payment history, and system logs.

• Contacting the user directly for verification or clarification.

• Sharing information with payment gateways, processors, and banks.

• Reporting fraudulent activity to law enforcement or applicable authorities.

During the investigation period, PortNumbers.com reserves the right to:

• Place holds on orders or funds.

• Suspend or terminate accounts.

• Restrict access to specific services or features.

7. Consequences of Fraud

If fraud is confirmed, PortNumbers.com may take any of the following actions, at its sole discretion:

• Immediate suspension or termination of the user’s account.

• Cancellation of pending or completed orders.

• Reversal of any benefits, credits, or balances associated with the fraudulent activity.

• Reporting the incident to law enforcement and cooperating fully in legal proceedings.

• Recovery of all related financial losses, chargeback fees, penalties, and administrative costs through collection agencies or legal action.

• Permanent inclusion of the user’s information in an internal or industry fraud prevention database.

8. Reporting Fraud

If you suspect fraudulent or unauthorized activity involving PortNumbers.com or its users, please report it immediately to:

support@portnumbers.com

Include all relevant details (order number, user email, transaction ID, and description of suspicious activity). All reports are treated confidentially.

9. Data Privacy and Compliance

All fraud prevention and investigation activities will be conducted in accordance with applicable data protection laws, including the California Consumer Privacy Act (CCPA) and other U.S. privacy regulations. Information may be shared only as necessary to prevent or investigate fraud or as required by law.

10. Policy Enforcement and Updates

PortNumbers.com reserves the right to modify, update, or expand this Fraud Policy at any time without prior notice. Continued use of the Website after policy updates constitutes acceptance of the revised policy. Users are encouraged to review this page periodically for changes.