Contact Us

Have a question, concern, or need help with your order? Use the form to get in touch with our team.

For number replacements or order-related issues, please submit your request through the portal.

We aim to respond to all messages within 24–48 hours.
Helpful answers may also be found in our FAQ or Knowledge Base.

If you haven’t received your order by the delivery estimate, be sure to check your spam or junk folder.

Hours of Operation

Sales & Support Hours

Monday to Friday 10:00 AM - 6:00 PM EST

Saturday & Sunday - Closed

Call - Text - WhatsApp +1 212-444-8134

Processing Hours

24/7 (excluding holidays)

Frequently Asked Questions

Explore answers to frequently asked questions — or get in touch with PortNumbers support.

At this time, we provide support via email and WhatsApp messaging only. Our phone line is reserved exclusively for sales-related inquiries.

This ensures we can verify accounts, track issues efficiently, and provide accurate support based on your order history and subscription level.

Most account-related issues can be resolved directly through your PortNumbers Pro dashboard.

If you’re on the Essentials or Premium plan, you may also be eligible for immediate number replacements depending on the issue.
In most cases, we are able to pre-verify your account automatically.

If manual verification is required, we’ll provide clear instructions along with a short form to complete.

You may be asked to submit documentation such as a business license, reseller certificate, or a company-issued email address to confirm your status as a wireless industry professional.

Once submitted, manual verification typically takes up to 24 hours.
In almost all cases, your order begins processing immediately after it is placed, which means refunds or cancellations are not possible once the number has been issued.

For this reason, please make sure to:

Confirm your carrier is compatible

Select the correct delivery speed

Double-check your email address for delivery

All sales are final once processing begins.

We provide all required credentials — including the Account Number and PIN — with your order.

If you’re experiencing issues:

First, confirm that all details were entered exactly as provided

Most carriers will return an error message if there’s a mismatch or issue

If the error persists, contact us with a detailed explanation and any screenshots or messages from your carrier

We’ll review the issue and help you find a resolution as quickly as possible.
No. When using PortNumbers.com, you do not need to request a Transfer PIN from a carrier.

We provide you with a ready-to-use Account Number and PIN that will remain valid through the number’s expiration. Unlike typical Transfer PINs that expire quickly, ours are active and ready for immediate use when submitting your port-in request.
You’ll receive status updates throughout the lifecycle of your order.

You can also check your order status, view details, and download your numbers at any time by logging into your PortNumbers Pro dashboard.