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Frequently Asked

Got questions? We've got answers. Our FAQ section covers common queries to help you quickly find the information you need with ease and confidence.

  • We offer three delivery speeds at checkout to fit your needs faster options include a surcharge:

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    • Standard: Delivered typically within 24-48 Hours)

    • Express: Delivered within 12–24 Hours

    • Instant: Delivered within minutes, often under 5 but may take up to 1 hour due to provisioning.

     

    Delivery time begins once payment is confirmed. If you’re need the number urgently, we recommend selecting Instant for the fastest fulfillment.

  • No. When using PortNumbers.com, you do not need to request a Transfer PIN from a carrier.

     

    We provide you with a ready-to-use Account Number and PIN that will remain valid through the number’s expiration. Unlike typical Transfer PINs that expire quickly, ours are active and ready for immediate use when submitting your port-in request

  • Subscription plans offer valuable perks for businesses who purchase in higher volumes each month.

     

    Benefits may include:


        • Discounted pricing on eligible numbers
        • Extended validity periods on your purchased numbers
        • Reactivation discounts for expired numbers
        • Reduced or waived surcharges for Express and Instant delivery
        • Priority access to inventory and support (in select plans)

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    These features provide greater cost savings, flexibility, and operational efficiency for wireless dealers and professionals who rely on consistent volume.

  • PortNumbers.com is intended exclusively for verified wireless industry professionals (e.g., wireless dealers, wireless employees, wireless retail agents, or master agents).


    Orders placed by end consumers, unverified users, or newly created accounts may be placed on hold or canceled pending verification.

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    All new registrations are subject to verification and approval before you may place order on Portnumbers.com.

  • Yes, we offer replacements within the validity period of your purchase — subject to verification and specific conditions:

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    • The number must not have been ported or used — we will verify this before approving any replacement.
       

    • You must not purchase a number from the same carrier or MVNO you intend to port into.
       

    • We cannot offer replacements if an ineligible network was selected at the time of purchase.

     

    For best results, avoid selecting numbers associated with the same carrier (or an MVNO) you plan to port into.

  • No. These numbers cannot be used for calls, texts, or data while they remain on our network.

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    They are provided solely to qualify for port-in promotions.

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    Once you port or transfer the number to your own service provider with an active plan, standard calling, texting, and data services will work under your provider’s network.

  • No — customers can only select the area code when placing an order.

     

    The prefix (middle 3 digits) and line number (last 4 digits) are automatically assigned and cannot be customized for standard purchases. All numbers are issued based on real-time availability and are valid for port-in use.

     

    If you’re looking for a number with specific digits, patterns, or custom formatting, we may be able to accommodate your request as a Vanity number, though pricing will be significantly higher and subject to availability.

Account

  • An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

  • FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

  • An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

  • An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

  • FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

  • FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

  • An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

  • FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

  • An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

  • An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

  • FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

  • FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Payments

  • An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

  • FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

  • An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

  • An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

  • FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

  • FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

  • An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

  • FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

  • An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

  • An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

  • FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

  • FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Settings

  • An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

  • FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

  • An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

  • An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

  • FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

  • FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

  • An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

  • FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

  • An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

  • An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

  • FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

  • FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Join thousands of wireless dealers already using PortNumbers.com

More activations. Better margins. Happier customers — every day.

PortNumbers.com is exclusively for professionals in the wireless industry.
Sign-up and approval are required to access the platform.

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